Refund policy

If for any reason you are not happy with your purchase from Mouja.com you have 14 days from the date of receipt to request a return for a refund. To be eligible for a return item(s) must be in the same condition as you received it, unworn/unused with tags and in its original packaging. You will also need the proof of purchase (purchase confirmation email).

 

Returns

To start a return you can contact us at team@mouja.com including your order number. Once your request is accepted please reuse the box that the item was received in to post back to Mouja Ltd. Return shipping fees need to be covered by the customer. We strongly recommend a tracked return to ensure your item(s) get back to us. Mouja.com can not be held liable for any lost parcels returning from customers. For parcels lost in the post please contact your carrier.

 

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

 

Exchanges

We currently do not offer exchanges. The fastest way to ensure you get what you want is to return any unwanted item(s) for a refund and place a new order on Mouja.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you when we have received and inspected your return and let you know once the refund was approved. You will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. Please contact us at team@mouja.com if your refund does not appear in your original payment account within 10 days of our receipt of goods.